- How To Return An Item:
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
We will not email you a return shipping label, unless there is a fault in the product or a fault in our service.
Include in your package a signed letter stating the reason for your return and the original receipt.
- Return Exceptions:
Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
- Restocking Fee:
There is no Restocking Fee.
You can email us at firstname.lastname@example.org for an exchange. Please include the 4-digit order# in the subject line of the email; you can locate it on a packing slip included in the packaging box we mailed to you. There are no charges for exchanges except that customer will have to pay return shipping.
Please email email@example.com to let us know about the return.
Mail your returned item to:
72 Bridge Road
Islandia, NY, 11749
All orders are shipped within 48 hours Monday - Friday 10am - 5pm. Carriers We use the following carriers to deliver our orders:
- Order Tracking:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information that is sent automatically to the email that is provided on the order. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
- Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
We don't really have a system of back orders. All our inventory sold on the website are our stock in our facility.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. What information do we collect? We only collect information that we need that is related to your order.
This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. How Is My Information Used? Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
- Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
- Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.